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The products are faulty or don't match my order, can I exchange them or return them for a refund?

Any goods, which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Winc within a reasonable time after delivery, at no cost to the customer. Within 7 days of the delivery date, Winc must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods. Winc guarantees a minimum of 4 weeks shelf life remaining on all food and drink products at time of order processing.

The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible and Winc will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.

For all warranty claims, the customer may contact the relevant supplier or Winc. If you choose to contact Winc, we will liaise with the manufacturer and arrange either an onsite inspection of the goods and we will arrange to collect and assess the goods at no cost to the customer. If a product is determined faulty through no fault of the customer, then Winc will facilitate repair or replacement of the product or offer a refund.